Discuss in detail the role, functions and objectives of National Consumer Helpline.
Discuss in detail the role, functions and objectives of National Consumer Helpline.
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The National Consumer Helpline (NCH) is a flagship initiative of the Government of India, established under the Consumer Protection Act, 2019, to empower consumers and facilitate the resolution of consumer grievances in a timely and efficient manner. Here's a detailed overview of its role, functions, and objectives:
Role:
The National Consumer Helpline serves as a centralized platform for consumers to register complaints, seek information, and receive assistance related to product and service-related issues. It acts as a bridge between consumers and businesses, providing a mechanism for dispute resolution and redressal.
Functions:
Complaint Registration and Resolution:
Information Dissemination:
Consumer Guidance and Counseling:
Collaboration and Coordination:
Objectives:
Empowering Consumers:
Ensuring Effective Redressal:
Promoting Market Transparency and Accountability:
In summary, the National Consumer Helpline plays a crucial role in empowering consumers, facilitating complaint resolution, and promoting market transparency and accountability. By providing a platform for consumers to voice their grievances and seek redressal, the NCH contributes to the promotion of a fair and competitive marketplace that safeguards consumer rights and interests.