Explain Outcomes of emotional labour.
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Explain Outcomes of emotional labour.
Emotional labor outcomes impact individuals and organizations. Positive outcomes include improved customer satisfaction, enhanced team cohesion, and increased job performance. Employees skilled in emotional labor often exhibit better interpersonal relationships. However, negative outcomes may involve emotional exhaustion, burnout, and decreased job satisfaction. Prolonged emotional labor can contribute to stress-related issues and impact overall well-being. Balancing emotional labor is crucial for sustaining positive work environments and individual mental health.