Make an interview guide to conduct research on security guards in an urban space (example: malls, hospitals, restaurants etc.) to see the daily experience of the space.

Interview Guide: Exploring the Daily Experiences of Security Guards in Urban Spaces

Introduction:

1. Participant Information:

   • Begin by introducing yourself, the purpose of the interview, and the assurance of confidentiality.
   • Gather basic participant information such as name, age, and years of experience as a security guard.

2. Informed Consent:

   • Clearly explain the purpose of the research, the voluntary nature of participation, and the confidentiality measures in place.
   • Obtain verbal or written consent from the participant.

Section 1: Professional Background and Role:

1. Job Responsibilities:

   • Inquire about the primary responsibilities and duties of the security guard.
   • Explore any specific tasks or challenges unique to the urban space they are working in (e.g., malls, hospitals, restaurants).

2. Training and Qualifications:

   • Discuss the training and qualifications they received for their role.
   • Explore how their training prepared them for the specific challenges of the urban environment.

Section 2: Daily Experiences:

1. Daily Routine:

   • Ask about their typical daily routine, including the starting and ending times of their shifts.
   • Explore any variations in their schedule and the factors influencing those changes.

2. Interactions with the Public:

   • Inquire about their interactions with the public, including visitors, customers, or patients.
   • Explore any positive or challenging experiences they encounter during these interactions.

3. Handling Incidents:

   • Discuss how they handle security incidents, such as theft, disturbances, or emergencies.
   • Explore any protocols or procedures in place for responding to different types of incidents.

4. Collaboration with Other Professionals:

   • Inquire about their collaboration with other professionals, such as law enforcement, medical staff, or management.
   • Explore any challenges or successes in working with different stakeholders.

Section 3: Challenges and Coping Mechanisms:

1. Challenges Faced:

   • Identify the main challenges they face in their daily work.
   • Explore challenges specific to the urban environment and how they navigate them.

2. Stress and Well-being:

   • Discuss the impact of the job on their stress levels and overall well-being.
   • Explore any coping mechanisms they use to manage stress.

3. Support Systems:

   • Inquire about the support systems available to them, both within the workplace and externally.
   • Explore any suggestions they have for improving support structures.

Section 4: Future Perspectives and Recommendations:

1. Career Development:

   • Discuss their perspectives on career development within the security industry.
   • Explore any aspirations or goals they have for their professional growth.

2. Recommendations for Improvement:

   • Inquire about their suggestions for improving the working conditions, safety, or overall experience for security guards in urban spaces.
   • Explore any specific changes they believe would be beneficial.

Closing:

1. Final Thoughts:

   • Allow the participant to share any additional thoughts or experiences not covered in the interview.
   • Express gratitude for their time and contribution to the research.

2. Contact Information:

   • Provide information for follow-up questions or clarification.
   • Reiterate the confidentiality measures and thank them for their participation.

Note: The interview guide should be flexible, allowing for spontaneous discussions and follow-up questions based on the participant's responses.