Prepare the following Model Forms either alleging defects in the goods purchased or deficiency in service hired by you: (a) Written statement on behalf of Respondents to the complaint of the complinant.

[Your Name]
[Your Address]
[City, State, Zip Code]
[Phone Number]
[Email Address]
[Date]

[Consumer Complaint Forum Name]
[Address]
[City, State, Zip Code]

Subject: Response to Complaint [Complaint Number]

Dear Sir/Madam,

I am writing in response to the complaint filed by [Complainant's Name] against [Your Company Name] regarding [nature of complaint, e.g., alleged defects in the goods purchased or deficiency in service hired] as per the reference number [Complaint Number] dated [Date of Complaint].

We have carefully reviewed the allegations made by the complainant and would like to provide our response as follows:

1. Clarification of Facts: We dispute several claims made by the complainant and would like to present our perspective on the matter. [Provide a detailed explanation of the facts surrounding the complaint, including any relevant documents or evidence supporting your position.]

2. Compliance with Regulations: Our company is committed to upholding the highest standards of quality and customer satisfaction. We adhere to all relevant laws, regulations, and industry standards governing the [goods/services] we provide.

3. Investigation and Resolution: Upon receiving the complaint, we conducted a thorough investigation into the matter to assess the validity of the allegations. Our investigation revealed that [provide details of any corrective actions taken or proposed to address the issues raised by the complainant].

4. Offer of Resolution: While we maintain that [Your Company Name] is not liable for the alleged defects or deficiencies, we value our relationship with our customers and are willing to [offer a resolution, e.g., refund, replacement, compensation] as a gesture of goodwill.

5. Legal Rights: We reserve the right to contest any unfounded allegations made against our company and will take appropriate legal action, if necessary, to protect our rights and interests.

6. Request for Dismissal: Based on the information provided above, we respectfully request that the complaint filed by [Complainant's Name] be dismissed, and no further action be taken against our company in this matter.

7. Contact Information: Should you require any further information or clarification regarding this response, please do not hesitate to contact us at [Your Phone Number] or [Your Email Address].

We appreciate your attention to this matter and trust that you will consider our response in a fair and impartial manner.

Thank you for your cooperation.

Sincerely,

[Your Name]
[Your Position]
[Your Company Name]