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Himanshu Kulshreshtha
Elite Author
Asked: 2024-04-18T16:00:10+05:30 In:

What are the salient features of the consumer protection act? Also mention 4 agencies providing consumer education.

What distinguishing characteristics does the Consumer Protection Act have? Add four organizations that offer consumer education.

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    1. Elite Author

      The Consumer Protection Act (CPA) is a comprehensive legislation enacted to protect the interests of consumers in India. Some salient features of the Consumer Protection Act include:

      1. Rights of Consumers: The CPA recognizes the rights of consumers, including the right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, and right to consumer education.

      2. Consumer Forums: The Act establishes consumer forums at the district, state, and national levels to provide speedy and inexpensive resolution of consumer disputes.

      3. Redressal Mechanisms: The CPA provides for simple, quick, and affordable dispute resolution through mechanisms like mediation, adjudication, and compensation for unfair trade practices or deficiencies in goods/services.

      4. Protection from Unfair Trade Practices: The Act prohibits unfair trade practices such as misleading advertisements, deceptive practices, and sale of hazardous goods.

      5. Product Liability: The CPA introduces provisions for product liability, making manufacturers and sellers liable for defective products causing harm to consumers.

      Consumer education is a key component of consumer protection. Some agencies providing consumer education in India include:

      1. Consumer Education and Research Centre (CERC): Based in Ahmedabad, CERC conducts research and educational programs on consumer rights and responsibilities.

      2. Consumer Unity & Trust Society (CUTS): CUTS works on consumer rights advocacy and capacity-building initiatives through research and training programs.

      3. Voluntary Organization in Interest of Consumer Education (VOICE): VOICE conducts consumer awareness campaigns and workshops to empower consumers with knowledge.

      4. National Consumer Helpline (NCH): NCH operates under the Ministry of Consumer Affairs, providing information and guidance to consumers on their rights and redressal mechanisms.

      These agencies play a vital role in disseminating information, raising awareness, and empowering consumers to make informed choices and assert their rights under the Consumer Protection Act.

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