Explain Functions of AAI Handling passengers with special needs.

The Airports Authority of India (AAI) plays a crucial role in ensuring the smooth handling of passengers with special needs, aiming to provide a safe and comfortable travel experience for all. The functions related to passengers with special needs include:

1. Accessibility and Facilities:

   • AAI ensures that airports are equipped with facilities that cater to the needs of passengers with reduced mobility. This involves the provision of ramps, elevators, designated parking spaces, and accessible restrooms to enhance overall accessibility.

2. Assistance Services:

   • AAI facilitates assistance services for passengers with special needs, including those with disabilities or medical conditions. Trained personnel provide support during check-in, security checks, boarding, and disembarkation, ensuring a smooth journey through the airport.

3. Communication and Information:

   • AAI communicates essential information to passengers with special needs, including details about accessible facilities, assistance services, and emergency procedures. Clear signage and announcements contribute to an inclusive and well-informed travel environment.

4. Coordination with Airlines:

   • AAI collaborates with airlines to coordinate the seamless transfer of passengers with special needs between the terminal and the aircraft. This involves communication between ground staff and cabin crew to ensure a consistent level of assistance.

5. Training and Sensitization:

   • AAI provides training programs to airport staff, security personnel, and other relevant stakeholders to enhance awareness and sensitivity towards the needs of passengers with disabilities. This training aims to create a supportive and respectful environment.

6. Specialized Equipment:

   • AAI invests in and maintains specialized equipment to assist passengers with special needs, such as ambulifts for boarding and disembarking passengers with reduced mobility. These facilities contribute to the overall efficiency and safety of the boarding process.

7. Emergency Response:

   • AAI incorporates measures to address the specific requirements of passengers with special needs in emergency situations. This includes evacuation procedures, communication strategies, and the availability of trained personnel to provide assistance during unforeseen events.

8. Regulatory Compliance:

   • AAI ensures compliance with national and international regulations related to passengers with special needs. This involves adherence to guidelines and standards set by aviation authorities to guarantee a uniform and inclusive travel experience.

In summary, the Airports Authority of India prioritizes the needs of passengers with special requirements by implementing a range of functions aimed at accessibility, assistance, communication, and compliance. These efforts contribute to creating an inclusive and supportive environment for all travelers within the airports under AAI's jurisdiction.