Write a short note on analyse the three critical workplace behaviours.
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Three critical workplace behaviors that significantly impact organizational performance and success are:
Job Performance: Job performance refers to the extent to which employees effectively carry out their job duties and responsibilities to achieve organizational goals and objectives. It encompasses both the quantity and quality of work produced by employees and is influenced by factors such as skills, knowledge, motivation, and work environment. High levels of job performance contribute to organizational effectiveness, productivity, and competitive advantage, while poor performance can result in wasted resources, missed opportunities, and diminished organizational outcomes.
Organizational Citizenship Behavior (OCB): Organizational citizenship behavior refers to discretionary, extra-role behaviors that go beyond formal job requirements and contribute to the overall functioning and effectiveness of the organization. Examples of OCB include helping coworkers, volunteering for additional tasks, participating in organizational initiatives, and representing the organization positively to external stakeholders. OCB enhances organizational performance by fostering a positive work environment, building social capital, and promoting collaboration, trust, and reciprocity among employees.
Counterproductive Work Behavior (CWB): Counterproductive work behavior refers to actions or behaviors that harm the organization, its members, or its stakeholders. CWB includes behaviors such as absenteeism, tardiness, theft, sabotage, workplace aggression, harassment, and unethical conduct. CWB can have detrimental effects on organizational performance, employee morale, and workplace relationships, leading to increased costs, reduced productivity, and damage to the organization's reputation. Managing and addressing CWB requires implementing policies, procedures, and interventions to prevent and mitigate negative behaviors, promote ethical conduct, and create a culture of accountability and respect in the workplace.
Analyzing these critical workplace behaviors allows organizations to identify areas for improvement, develop targeted interventions, and create a culture that fosters high performance, positive citizenship behaviors, and ethical conduct. By understanding the drivers and consequences of these behaviors, organizations can optimize their human capital, enhance organizational effectiveness, and achieve sustainable success in today's competitive business environment.