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The Bank Wiring Observation Room was a crucial component of the Hawthorne studies conducted between 1924 and 1932 at the Western Electric Hawthorne Works in Chicago. This observational facility played a pivotal role in unveiling the social and psychological aspects of workplace behavior.
In the Bank Wiring Observation Room, a group of male workers involved in the assembly of telephone relays were closely observed over an extended period. The initial purpose was to study the effects of changes in lighting on productivity. However, the researchers discovered that productivity increased not due to changes in lighting, but rather because the workers were aware of being observed.
This unexpected finding led to the identification of the Hawthorne effect, revealing that individuals' performance is influenced by the mere fact of being subjects of study. The Bank Wiring Observation Room showcased the significance of social dynamics, group relationships, and the psychological impact of being under observation in a work environment. The insights gained from this room played a foundational role in shaping the human relations movement and modern organizational behavior theories.