You recently bought a new laptop but it is now not working properly. You phoned the shop but no action was taken. Write a letter to the shop manager. In your letter, describe the problem with the laptop, explain what happened when you phoned the shop, say what you would like the manager to do now.

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

[Manager's Name]
[Shop Name]
[Shop Address]
[City, State, ZIP Code]

Dear [Manager's Name],

I hope this letter finds you well. I am writing to express my dissatisfaction with a recent purchase I made at your shop. On [date of purchase], I purchased a new laptop from your store, model [laptop model], but I am experiencing significant issues with its performance.

The laptop started showing signs of malfunctioning shortly after I began using it. The screen flickers intermittently, making it difficult to view content, and the system frequently freezes, requiring me to restart the laptop multiple times. Despite my best efforts to troubleshoot the issues, the problems persist, and it is affecting my ability to use the laptop for work and personal use effectively.

I contacted your shop's customer service department on [date of contact] to report the issue and seek assistance. I spoke with [customer service representative's name], who assured me that a technician would contact me to schedule a repair or replacement. However, I have not received any further communication from your shop, and the issues with the laptop remain unresolved.

I kindly request that you take immediate action to address this matter. I would appreciate it if you could arrange for a technician to inspect the laptop and either repair the issue or provide a replacement unit. Alternatively, if a refund is possible, I would be open to that option as well.

I value your shop's reputation for quality products and excellent customer service, and I trust that you will take the necessary steps to resolve this matter promptly. I look forward to your swift response and a satisfactory resolution to this issue.

Thank you for your attention to this matter.

Sincerely,

[Your Name]